Tag Product Manager

USAA – Executive Storytelling Program

Executives within my team's larger overall organization (Design, Digital, Innovation - DDI) were getting negative feedback about their presentations both to the board and to other executives with whom they were connected for interdependent work. They were unclear in their asks, not presenting at the right level, losing audience interest, and unable to pivot well when questioned.

This led to reduced resource allocation for important initiatives, risk of losing progress on important work, and lower morale across team members.

USAA – UX Design Resources Prioritization Framework

More and more partners wanted UX design support. But as the only workforce-facing UX design team throughout the entire enterprise, we never had enough designers to support. We had to find an objective way to invest not only in the work that would be most impactful for our workforce experience, but would also grow the skills and strengths of the team, unify siloed work, and result in direct cost savings or revenue growth.

USAA – Together, Anywhere

Covid brought a massive shift in how USAA employees collaborated and worked together. We learned to embrace remote working, and adopted methods to stay connected while we couldn't be in person. But with a return-to-office looming on the horizon, we faced a risk of returning to the way things were before - when collaboration required in-person meetings, and those remote, hybrid, or not in our home office were not included equally.